Read and view the Communication at Navistar International video case study 9p. 213).
VIDEO (WILL SEND VIA EMAIL / MP4 10.4 MB)
Answer the questions related to the video case study. Use an MS Word document with your name, the module number and title of the assignment on the page. Your answers should be in summary form, 300-500 words in length, grammatically sound, and free of spelling errors.
APA STYLE with reference and citations.
See book in attachment.