discusion

Explain why it is important for companies to empower  their Customer Service Representatives

To receive full credit for this discussion:

• Begin contributing to the discussions no later than midnight of the first Saturday after a Lesson opens.
• Your original post should be a minimum of 150 words.
• Read and evaluate at least two of your peer's postings and compose substantial in-depth responses for both.
• Include examples in your discussion.
• Use APA guidelines to cite references.
• Correct grammar and spelling are required.
• For full credit you MUST have at least two citations

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